FAQ (Frequently Asked Questions)



What if I want to return something?

Your Satisfaction is our top priority! We understand that sometimes you just aren't happy with something you purchased, whether in a physical store or online. You can return any item within 30 days of receipt. Returns must be in salable condition, with ALL original materials and packing and require a Return Authorization Number.  You are responsible for return shipping and any shipping charges are not refundable except in the case of defective merchandise. (Please note...we do NOT resell returned merchandise here on our web site). Special order items, Software, Charts, Marine Heads, Closeout Items and Inflatable Items are not returnable. Email us at  info@emarinesupplies.com with specific questions.

Do you sell current products ?

The products we sell are always the newest models and latest updates. We update our site with the latest products as they become available from the manufacturer. We do NOT sell refurbished items.

Do you ship internationally?

No - at this stage we are not offering international shipping. Please contact us via phone or email if you are located outside the U.S. to discuss international shipping options - we may be able to arrange it for you.

When will my credit card be charged?

At eMarine Supplies our policy is to NOT charge you for your order until the product ships. You will receive status updates that will inform you when your order has shipped, you will be charged at that time.

What about paying with a Debit card?

Please be advised that banks do NOT treat debit or checking cards like a credit card; they can put two "holds" on your funds.

First, your funds are held for verification purposes each time you place an order. They are held a second time when we process your sale.

Please understand that there is nothing that we can do on our end to resolve this. These holds are internal banking functions of the bank that handles your card account. Additionally, be aware that a pre-authorization is NOT a charge; it only checks your account for available funds, holds those funds, and checks the address information you provided against the card company's records.

The "hold" on your funds will eventually drop off the account after a short timeframe (sometimes up to 10 days) that is determined by your bank's policies. We sincerely apologize for any inconvenience this banking procedure may cause you.

When should I expect delivery?

Virtually all our products leave the warehouse by the next business day after you order; many times it's faster than that. After the product leaves the warehouse, standard shipping times apply.  Depending on your location and the volume being handled by UPS at the time and the shipping method chosen, deliver is typically from one to seven business days within the USA.

What about overnight delivery?

Overnight and second and third day shipping is available for an additional shipping charge. Simply select select Next Day Air Saver, 2nd Day Air or 3 Day Select from the order page. Please note UPS does not count weekends in delivery times and none of the above shipping methods deliver on the weekend. Please email us at info@emarinesupplies.com with questions about shipping options.

What if I need warranty service?

All of our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, the manufacturer's warranty information and service address will be clearly marked on, or in, the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying the shipper. If you ever have questions not answered by the manufacturer, please contact us at info@emarinesupplies.com

How safe is my credit card information?

When you buy from eMarine Supplies, your credit card purchase is processed in real time by secure eCommerce servers run by StoreSecured, Inc. Then your order is encrypted before being sent to us. Your card information could not be safer!

What if my question is not answered?

Please send an email to info@emarinesupplies .  We will be happy to answer any questions you may have!