Frequently Asked Questions (FAQs)

FAQs (Frequently Asked Questions)

Why do I have to click ADD TO CART to see my price?

Many of the manufactures whose products we sell enforce a Minimum Advertised Price (MAP) policy.  Being an authorized reseller of these products, we must abide by these policies. You may notice that many of the product pages do not contain our selling price. Instead we ask you to click on the "Add to Cart"  button so that you can either place the order, or see the price you would pay if you were to place an order. We are often asked why we set up our product pages this way. The reason is that more and more of the manufacturers whose products we sell have now instituted a MAP (Minimum Advertised Price) Policy. This policy states that we cannot advertise a price lower than the manufacturers stated MAP price for each product. This puts us in an awkward position because we do sell products below the MAP price. These manufacturers do not dictate what price we SELL our products for. We simply have you enter our shopping cart (which is set up so the web pages cannot be found via search engines) so that you can either buy the product, or see the price you would pay if you did purchase it. The goal of eMarine Supplies is to offer our customers the best price possible on everything we sell. If you have any questions please feel free to contact us at info@emarinesupplies.com.

What if I want to return something?

Your Satisfaction is our top priority! We understand that sometimes you just aren't happy with something you purchase, whether in a physical store or online. You can return any item within 30 days of receipt. Returns must be in salable condition, with ALL original materials and packing and require a Return Authorization Number.  You are responsible for return shipping and any shipping charges are not refundable except in the case of defective merchandise. (Please note...we do NOT resell returned merchandise here on our web site). Special order items, Software, Charts, Propellers, Marine Heads, Closeout Items and Inflatable Items are not returnable. Email us at info@emarinesupplies.com with specific questions.

Do you sell current products?

The products we sell are always the newest models and latest updates. We update our site with the latest products as they become available from the manufacturer. We do NOT sell ANY refurbished items.

How much will shipping cost?

Shipping costs are based on the costs charged to us by the manufacturer (shipping & handling) to deliver the product directly to you from their warehouse. All products are shipped via UPS, FedEx or DHL.  Follow these steps to see the actual shipping charge:

• Place the item(s) in your cart with the "Add to Cart" button
• Click "checkout"
• Login or continue without registering
• Enter your shipping address and click "Continue"

You will see the shipping charge and total before being asked for credit card information. You then have the option of completing your order or canceling it.

Yes! We do ship internationally. We only accept Google Checkout for all International orders.  Please inquire about your item before placing your order.  We will send you a quote that includes shipping and request that you pay via Google Checkout.  Most products cannot be directly exported and need to be sent to our office first and then shipped via a 3rd party shipper which takes about 2 weeks to arrive to you. An additional $20.00 shipping fee will be added to your order to cover this extra shipping cost.

Can I pay with a personal check?

When will my credit card be charged?

eMarine Supplies' policy is to NOT charge you for your order until the product ships. You will receive status updates that will inform you when your order has shipped, you will be charged at that time.

What about paying with a Debit card?

Please be advised that banks do NOT treat debit or checking cards like a credit card; they can put two "holds" on your funds.

First, your funds are held for verification purposes each time you place an order. They are held a second time when we process your sale.

Please understand that there is nothing that we can do on our end to resolve this. These holds are internal banking functions of the bank that handles your card account. Additionally, be aware that a pre-authorization is NOT a charge; it only checks your account for available funds, holds those funds, and checks the address information you provided against the card company's records.

The "hold" on your funds will eventually drop off the account after a short timeframe (sometimes up to 10 days) that is determined by your bank's policies. We sincerely apologize for any inconvenience this banking procedure may cause you.

When should I expect delivery?

Place any order by 3:00 PM EST and all in stock items are guaranteed to ship THE SAME DAY!  Virtually all our products leave the warehouse by the next business day after you order; many times it's faster than that. After the product leaves the warehouse, standard UPS shipping times apply, which, depending on your location and the volume being handled by UPS at the time and the shipping method chosen, is from one to seven business days within the USA, longer for international shipments. 

What about overnight delivery?

Overnight and second and third day shipping is available for an additional shipping charge. Simply select select Next Day Air Saver, 2nd Day Air or 3 Day Select from the order page. Please note UPS does not count weekends in delivery times and none of the above shipping methods deliver on the weekend. Please email us at info@emarinesupplies.com with questions about shipping options.